There could be several events where your Alexa App may not work with the Amazon Echo device after the Alexa Echo Setup . The reason could be anything, but troubleshooting the problem is very important to bring the device back to the normal working track.
In this blog, we are going to discuss the common issues of Alexa Echo Setup and their troubleshooting solutions:
Issues with the operating system compatibility
Check the version of your operating system before you install the app. Alexa App works without any hassle on the Android device having an operating system version 5.0 or higher, for MAC users iOS 9 or higher and version 3.0 or higher for the Fire OS. Thus, you have to make sure that you are using the latest operating system for the Smart device.
There can be different network-related problems such as IP conflict, Low traffic, improper synchronization across various digital platforms. Identify the issue before you apply the solution. The best thing you can do is contact Alexa experts to fix the issues without any hassle.
Frequent disconnection across the different devices
You Amazon smart device may not always be connected to the Alexa app. If your Alexa app keeps disconnecting from the internet then the problem could be with your application or router connection, check them both to troubleshoot the error.
Reduced command receiving function
If your amazing device is not responding to your Alexa app is not working, restart the device and reinstall the app. This may help you to troubleshoot the issue.
Brief troubleshooting steps to fix the problem:
If your Alexa app is not working, follow the given steps:
Restart your device.
It does not work, force Stop to Alexa.For this, click on Settings>>Applications>>Management Applications. Open the Alexa app and choose ‘Clear Data’ option.
Now, you have to press the ‘Force Stop’ button.
If you are an iOS user, just press ‘Force Stop’ and reinstall the app to troubleshoot the issues.
So, with the help of these simple troubleshooting steps, you can fix the Alexa Echo Setupissues. Still, if these troubleshooting steps are unable to fix the problem, you can contact the Alexa support team for expert advice and fix the concern. The team will always suggest the best possible solution to troubleshoot Alexa errors.