If you give the command to your Amazon Echo Show device, you expect it to perform the requested task without any hassle. Although, this does not happen all the time when it comes to Amazon Alexa smart voice assistant. Oftentimes your Alexa says ” I am sorry, I didn’t quite get that ” or it may perform different actions then the command you have given. Such a situation could be very frustrating, but you can easily troubleshoot Alexa Echo Show problems by following some simple and straightforward steps. In this post, we are going to cover the most common issue associated with the Amazon Echo Show device along with the troubleshooting solutions.
Echo Show Common Issues and their Troubleshooting Solutions
- Amazon Echo Show a disconnect from the Wi-Fi
The very first thing you need to do is to power cycle everything- Amazon Echo Show speaker, router, and modem. After this, you need to try streaming the audio for 2 to 3 minutes to check if the problem is still there. If yes, you need to move the speaker away from the other devices in your home and prefer to place it closer to the router. Try to switch your Echo Show Speaker to 5Ghz channel to avoid interference.
- Echo Show is unable to understand your command
Make sure that you have please your device in an open space away from the noisy household items such as hairdryer, TV, dishwasher, etc. It may help your Echo device to hear better.
Also, you can use the voice training tool from the Alexa profile settings. All you need is to read 25 phrases loudly in a ‘Typical Voice from the Typical distance” so that Amazon Alexa would you able to understand your pronunciation and cadence. This will share the customized Alexa experience with you.
- Accidental Activation
- Simply say, “Alexa, why did you do that?”, this feature will let you have a clear insight into why Amazon Alexa performed this action.
- Now, move your speaker to the far location from the television.
- You can press the mute button present on the top of the device while watching the TV.
- You can change the wake word from default “Alexa” to either ‘Amazon’ or ‘Computer’ to avoid this confusion.