Many users complain about the problem that their Alexa won’t connect to the wireless network. The WiFi connections are fickle and usually depends upon the other factors to work properly. Sometimes, a simple restart works to fix the problems whereas the other times troubleshoot error becomes very complicated. With the help of mentioned Alexa Troubleshooting steps, you can fix the Alexa and Echo Problems, bring them back to the normal working process.
Troubleshooting Alexa Not Connected to the Internet
Following are some basic troubleshooting steps that can help you to fix the Alexa Issues:
- Restart the Router and Modem
Manually restart the wireless router and modem. After that, wait for at least 5 minutes and connect the Alexa to the wireless network. Sometimes, the connectivity problems occur due to network hardware instead of devices connected to the network.
- Restart the Alexa Enabled devices
Turn off your Alexa enabled devices and after a few minutes turn on the device. Later, connect it to the wireless network. Sometimes, just a physical reboot can help to fix the problems.
- Check and make sure that Wireless password is correct
Check if any other device connected to your wireless network and disconnect it. After that reconnect by using the similar password details you used for connecting the Alexa. If the other devices recognize the wireless network, but unable to connect using the same password, then the password you have used is not correct. Thus, check and make sure that your password is correct.
- Move Alexa closer to the router
Relocate your Amazon Alexa device closer to the wireless router and then connect it. Wireless signals degrade when traveling long distances. The error may occur because your device is out of range.
- Factory Reset Alexa
When every effort fails, you need to reset the device to its default state to troubleshoot the problem. To reset the Alexa device to its factory settings, you need to press and hold the ‘Microphone off and Volume down’ button until the light ring turns to orange and blue. When you release the button, the lights will turn off and on. Your device is reset to the factory settings. Follow the guidelines and set up the device again.
These are the simple guidelines you can follow for Alexa Troubleshooting. But, If you are still unable to fix this concern, we recommend that you contact the experts and seek their assistance to troubleshoot the problem.
Many users complain about the problem that their Alexa won’t connect to the wireless network. The WiFi connections are fickle and usually depends upon the other factors to work properly. Sometimes, a simple restart works to fix the problems whereas the other times troubleshoot error becomes very complicated. With the help of mentioned Alexa Troubleshooting steps, you can fix the Alexa and Echo Problems, bring them back to the normal working process.
Troubleshooting Alexa Not Connected to the Internet
Following are some basic troubleshooting steps that can help you to fix the Alexa Issues:
- Restart the Router and Modem
Manually restart the wireless router and modem. After that, wait for at least 5 minutes and connect the Alexa to the wireless network. Sometimes, the connectivity problems occur due to network hardware instead of devices connected to the network.
- Restart the Alexa Enabled devices
Turn off your Alexa enabled devices and after a few minutes turn on the device. Later, connect it to the wireless network. Sometimes, just a physical reboot can help to fix the problems.
- Check and make sure that Wireless password is correct
Check if any other device connected to your wireless network and disconnect it. After that reconnect by using the similar password details you used for connecting the Alexa. If the other devices recognize the wireless network, but unable to connect using the same password, then the password you have used is not correct. Thus, check and make sure that your password is correct.
- Move Alexa closer to the router
Relocate your Amazon Alexa device closer to the wireless router and then connect it. Wireless signals degrade when traveling long distances. The error may occur because your device is out of range.
- Factory Reset Alexa
When every effort fails, you need to reset the device to its default state to troubleshoot the problem. To reset the Alexa device to its factory settings, you need to press and hold the ‘Microphone off and Volume down’ button until the light ring turns to orange and blue. When you release the button, the lights will turn off and on. Your device is reset to the factory settings. Follow the guidelines and set up the device again.
These are the simple guidelines you can follow for Alexa Troubleshooting. But, If you are still unable to fix this concern, we recommend that you contact the experts and seek their assistance to troubleshoot the problem.
