Return to site

How To Fix Alexa Not Working Issue?

Alexa has proven itself as an amazing gadget. No other gadget has been so successful to make the home smarts. So, you may feel sad if you face the Alexa Not Working issue. You are waking it up by saying Alexa, Alexa! But getting no response. It means something wrong has happened and there is a need for troubleshooting. So, this blog will guide you with the steps to remove your Alexa Not Working issue. First, you will get to know about the instances making Alexa into the not working state. Later on, you will get to know about the steps to rectify the issue and make your Alexa work again.

Instances For Alexa Not Working Issue!

There are different instances that will get categorized as the Alexa not working issue. These are:

  1. Alexa is not responding to your command.
  2. Alexa is not completing any task given from your side.
  3. Or, Alexa is misunderstanding your command or performing the other task.

Therefore, these are the three main reasons which fall under the same category for the Alexa i.e. not working state. So, in the next section, you will get to know about the troubleshooting steps for Alexa.

Steps To Resolve Alexa Not Working Issue!

To resolve the problem of Alexa not working, it is important to cover the steps for every instance of Alexa one by one. So, this will make your work more efficient, and there will be no confusion with the steps.

  1. Alexa is not responding to your command

Sometimes, you are saying the wake word for Alexa, but there is no signal or no response. This may be irritating, but don’t get irritated. There are simple reasons that can be behind it. Also, you can resolve them easily with the following steps:

Step 1: Make sure your Echo device is not in a mute state.  

Step 2: Check the ring light for Echo as it should be red which means muted.

Step 3: If it is so, then turn off the mute mode.

Step 4: In case, Echo is not muted but still not responding, then unplug the Echo from the power source.

Step 5: Disconnect all the power cables from the Echo, and the electrical outlet.

Step 6: After some time, plug it again into the power source.

So, these steps will surely fix this issue. Now, it will start responding again to your commands. So, try to say Alexa again.

  1. Alexa is not completing any task given from your side.

When Alexa is not able to complete the task due to any reason, then it will let you know. She will ask you for some help or will let you know why it is not possible to complete the task with Alexa. In that case, you need to follow the steps given below:

Step 1: Check if the ring light is purple for the Echo device.

Step 2: If it is so, then it means there is some network issue. 

Step 3: Make sure your Echo is connected properly with the WiFi network.

Step 4: If there is no network issue, then, there is a need for the reset of Echo. to reset, follow the instructions as mentioned below:

  • Press the Action button till the ring light goes off.
  • Turn it on again, and set up your Echo device again with the Alexa app. 

Step 5: There is a need to download skills for the completion of a particular task.

Step 6: If Alexa gives you the message to download a particular skill, then download it to complete the task.

  1. Alexa Misunderstands Your Command

Though, different pronunciations can make Echo listen to something else. But, if suddenly it has happened, then you need to go with the following instructions.

Step 1: Make Alexa/ Echo understand your voice. To do so,

  • Open the Alexa app in your system.
  • Then, go to the Settings in your app.
  • Then, select your profile, and then the Voice.
  • First, delete your voice, and then add it again.
  • Also, make Alexa understand some of the phrases which it usually misunderstands.

Step 2: Give Alexa the command, “Alexa, tell me what you have heard?” to know what Alexa understands from your command.

Step 3: Make sure you have cleaned the dust on the speakers as it may also affect the hearing of the Echo.

Therefore, this will make your Echo/Alexa listen much better. Now, she will understand the commands in a much better way.

Alexa Is Working Now!

Wrapping up! This blog covers all the instances of the Alexa Not Working issue. Along with that, it has all the troubleshooting steps that will definitely make your Aleza work again. Moreover, if there is any other issue with Alexa, dial a toll-free number to get expert help. So, get ready to wake Echo again by saying Alexa, and complete all your tasks properly.